High number of incoming requests have slowed our response times
Due to the price rise of Bitcoin and other crypto currencies, we are experiencing high volumes of new requests causing our response times to slow down considerably.
Low value wallets (typically less than 0.3 BTC) will take longer for us to get to. This means it could be many weeks before we are able to get to them.
However, we encourage you to send your wallet info to us (see below) with the understanding that your job will be put in a backlog queue, to be processed sometime when the current crazy price increases stabilize for a while.
If the above does not apply to your wallet, we’d like to handle your request as expeditiously as possible!
To help us achieve this goal, we ask that you be very organized and provide us with the following information upfront when you contact us -
- Coin type (eg bitcoin, ethereum, dash, etc).
- Wallet type (eg bitcoin-core, ethereum presale, ethereum wallet, dash-core, bitgo, blockchain.info, electrum, multibit, etc).
- Number of coins / value. A link on a blockchain explorer or a screenshot of your wallet app that shows the funds would really help prioritizing your request.
- Some idea of your recollection/knowledge of the possible passwords.