Please contact us via email at email@example.com. All initial contact should be through this email address, please do not use social media like twitter for this purpose.
If you have forgotten your password, and you are sending us a wallet, then please include the following information:
- Coin type (eg bitcoin, ethereum, dash, etc)
- Wallet type (eg bitcoin-core, ethereum presale, ethereum wallet, dash-core, bitgo, blockchain.info, electrum, multibit, etc)
- The wallet itself attached to the email thread
- Number of coins / value
- Some idea of your recollection / knowledge of the possible passwords
- Your 6-10 best guesses as to the likely password
The more password information you can send us the better our chances are of recovering your funds. This includes as many examples as possible of other passwords in use at the time. Good things to know in some cases are family and pet names, birthdays etc.
Please ensure you use the correct email address. We are walletrecoveryservices with a trailing “s”!
Encrypted Communications via PGP
Sending data via email is not particularly secure.
If you understand and can use PGP for secure transmission of information, then that is the preferred method to send us data and sensitive information for larger wallets. This ensures that no-one can read your message except for us.
Here is our public key:
-----BEGIN PGP PUBLIC KEY BLOCK----- Version: GnuPG v2.0.22 (MingW32) mQENBFKBTwYBCADTKmeRBbNU7kK7GL9d0konUJMvWtwTjiB1Yb9gcV53/z+CQ/jR 8+v0wpnCfPv+rteq8FtYqu4nPPHjR0RVS6gyb7WXL4P4qbvYT/XPUy62y2yvlCxZ V5Bt7Q2xv833lssKl0NFYIaXRIcIGhWntch2/aQtOjQiGgF+/jxNtQDsgMlo0uVa 8FeX3m8MthgKSIXY5t79LHKl9136G4RBlSjp99Lp3VCNRYHY45doBdgL0IR8ig9I 0a1sOtCFDqRBeIzAlZ9tZ4J/Dhzuz/3jKA2S5EIKiW5IktHADfjs69iR6OVcsEfH AYAD9F24/gDUeMEQ9xurd2T99M9kJRVywWKdABEBAAG0L0RhdmUgQml0Y29pbiA8 d2FsbGV0cmVjb3ZlcnlzZXJ2aWNlc0BnbWFpbC5jb20+iQE5BBMBAgAjBQJSgU8G AhsPBwsJCAcDAgEGFQgCCQoLBBYCAwECHgECF4AACgkQjzQEbLUiABPRZQgAm19n F2QNXaFudUl4h/Cd7O9GKxnSuybJrv3wuPSwJNdOFM/xiTYXtuQGTEbDG3InBgXp wq38CpAaq/wFlwpTKLG3gPUokUEcvla0pxsFEs3ZwigPGn2kPx95JIGn0O2eSQRI OLlH2g5CRkoX2DuGHLvQzFsmMvz6r5mpIXF1PidIuxGGK8scA36aeCWhWRN2b6mw hcM0+qQpsVtHkNmH7BkAfv6Vb8i6JkFK7CUk5xB2PS2QEJDu2win3Z/ZV3uc0rT7 XBwwewvX+S0h56kDLZNXBZGjewskNJD5PDiK1TO+19OIhFP+uCIvnM0nJsJ1QbrS pLaf4Dj3f2N62oq4oA== =qtX1 -----END PGP PUBLIC KEY BLOCK-----
You may wish to also send us your public PGP key, so we can send messages back which only you can read.
Encrypted Communications via other channels
Contact us by email if you need to send securely encrypted data and PGP is not an option. There are other alternatives.
Minimum Wallet Value
We are very busy performing these wallet recoveries, so we might not be able to work on your wallet if it is of low value. It depends on our current workload, which is itself somewhat sensitive to recent price rises. No harm in asking!